Shipping policy

Shipping Policy

At Astromly, we strive to deliver your orders in a timely and secure manner. Please review our Shipping Policy below to understand how your orders are processed and shipped.

1. Order Processing Time

  1. All orders are processed within 1–2 business days after order confirmation.
  2. Orders placed on Sundays or public holidays will be processed on the next working day.
  3. Once your order is dispatched, tracking details will be shared via SMS, WhatsApp, or email.

2. Shipping Timeline

  1. The estimated delivery time is 2–3 business days, depending on your location.
  2. Delivery timelines are approximate and may vary due to courier delays, weather conditions, festivals, or other unforeseen circumstances.

3. Shipping Charges

  1. Shipping charges, if applicable, will be clearly displayed at the time of checkout.
  2. Astromly may offer free shipping on selected products or during promotional periods.

4. Delivery Partners

  1. We partner with trusted third-party courier and logistics services to ensure safe delivery.
  2. Once the order is handed over to the courier partner, Astromly is not responsible for delays caused by the courier service.

5. Address Accuracy

  1. Customers are requested to provide complete and accurate shipping details while placing an order.
  2. Astromly will not be responsible for delivery issues arising from incorrect or incomplete addresses.
  3. Re-shipping charges may apply if an order is returned due to address-related issues.

6. Failed Delivery Attempts

  1. If delivery fails due to customer unavailability or incorrect details, the courier partner may attempt re-delivery.
  2. If the order is returned to us, re-shipping charges may apply.

7. Damaged or Tampered Packages

  1. If you receive a package that appears damaged or tampered, please do not accept the delivery and inform us immediately.
  2. If the package is accepted, a clear unboxing video is mandatory to raise any claim or issue.

8. International Shipping

  1. Currently, Astromly ships only within India.
  2. International shipping is not available at this time.

9. Contact Us

For any shipping-related queries, please contact us at: 
support@astromly.com